Discussion:
OCS and OTRS Integration.
Mahmoud Ramadan Ali
2014-10-05 16:12:40 UTC
Permalink
---------- Forwarded message ----------
From: Mahmoud Ramadan Ali <***@gmail.com>
Date: Sun, Oct 5, 2014 at 6:05 PM
Subject: OCS and OTRS Integration.
To: ***@ocsinventory-ng.org, ***@ocsinventory-ng.org


Hello everyone.
I'm wondering is there is any way to integrate OCS with OTRS to synchronize
the OCS inventory with the OTRS Configuration Management Database
dynamically ?
I'm waiting your answer and thanks in advance..
Mahmoud Ramadan Ali
2014-10-05 16:13:22 UTC
Permalink
Hello everyone.
I'm wondering is there is any way to integrate OCS with OTRS to synchronize
the OCS inventory with the OTRS Configuration Management Database
dynamically ?
I'm waiting your answer and thanks in advance..
Fürtbauer Wolfgang
2014-10-06 04:02:46 UTC
Permalink
There is:
I'm using OTRS import / export interface and wrote a small script to export data from OCS
BR
Wolfgang
________________________________
Von: developers.en-***@ocsinventory-ng.org [developers.en-***@ocsinventory-ng.org]" im Auftrag von "Mahmoud Ramadan Ali [***@gmail.com]
Gesendet: Sonntag, 5. Oktober 2014 18:12
An: ***@ocsinventory-ng.org
Betreff: Fwd: OCS and OTRS Integration.


---------- Forwarded message ----------
From: Mahmoud Ramadan Ali <***@gmail.com<mailto:***@gmail.com>>
Date: Sun, Oct 5, 2014 at 6:05 PM
Subject: OCS and OTRS Integration.
To: ***@ocsinventory-ng.org<mailto:***@ocsinventory-ng.org>, ***@ocsinventory-ng.org<mailto:***@ocsinventory-ng.org>


Hello everyone.
I'm wondering is there is any way to integrate OCS with OTRS to synchronize the OCS inventory with the OTRS Configuration Management Database dynamically ?
I'm waiting your answer and thanks in advance..



Wolfgang Fürtbauer
Shared Services Manager

[cid:000e-***@01cfe11a.63a6b093]

ASAMER Baustoffe AG
Unterthalhamstr. 2
4694 Ohlsdorf
AUSTRIA
tel +43 50 799 - 2500
fax +43 7612 799 - 92500
mobile +43 664 8332326
email ***@asamer.at<mailto:***@asamer.at>
www.asamer.at<http://www.asamer.at>



This message is confidential. It may not be disclosed to, or used by, anyone other than the addressee. If you receive this message by mistake, please advise the sender.
Firmenbuch: Landesgericht Wels, FN: 407726y, ATU 68646334
Mahmoud Ramadan Ali
2014-10-06 11:05:14 UTC
Permalink
Hello Wolfgan,
I'm asking does the script will automate the synchronaization from OCS to
OTRS CMDB whenever a change occurs ? and do you mind to send me this script
and how to use it and i will be thankful to you...i'm waiting your answer
and thanks in advance...
Post by Fürtbauer Wolfgang
I'm using OTRS import / export interface and wrote a small script to export data from OCS
BR
Wolfgang
------------------------------
*Gesendet:* Sonntag, 5. Oktober 2014 18:12
*Betreff:* Fwd: OCS and OTRS Integration.
---------- Forwarded message ----------
Date: Sun, Oct 5, 2014 at 6:05 PM
Subject: OCS and OTRS Integration.
Hello everyone.
I'm wondering is there is any way to integrate OCS with OTRS to
synchronize the OCS inventory with the OTRS Configuration Management
Database dynamically ?
I'm waiting your answer and thanks in advance..
Wolfgang FÃŒrtbauer
Shared Services Manager
ASAMER Baustoffe AG
Unterthalhamstr. 2
4694 Ohlsdorf
AUSTRIA
*tel * +43 50 799 - 2500
*fax *+43 7612 799 - 92500
*mobile *+43 664 8332326
*www.asamer.at* <http://www.asamer.at>
This message is confidential. It may not be disclosed to, or used by,
anyone other than the addressee. If you receive this message by mistake,
please advise the sender.
Firmenbuch: Landesgericht Wels, FN: 407726y, ATU 68646334
Fürtbauer Wolfgang
2014-10-06 11:34:05 UTC
Permalink
Mahmoud,
no (unfortunatelly) it’s cron triggered perl script; will need a bit of time to anonymize it and shall send it then
BR

Von: developers.en-***@ocsinventory-ng.org [mailto:developers.en-***@ocsinventory-ng.org] Im Auftrag von Mahmoud Ramadan Ali
Gesendet: Montag, 6. Oktober 2014 13:05
An: ***@ocsinventory-ng.org
Betreff: Re: OCS and OTRS Integration.

Hello Wolfgan,
I'm asking does the script will automate the synchronaization from OCS to OTRS CMDB whenever a change occurs ? and do you mind to send me this script and how to use it and i will be thankful to you...i'm waiting your answer and thanks in advance...

On Mon, Oct 6, 2014 at 6:02 AM, FÃŒrtbauer Wolfgang <***@asamer.at<mailto:***@asamer.at>> wrote:
There is:
I'm using OTRS import / export interface and wrote a small script to export data from OCS
BR
Wolfgang
________________________________
Von: developers.en-***@ocsinventory-ng.org<mailto:developers.en-***@ocsinventory-ng.org> [developers.en-***@ocsinventory-ng.org<mailto:developers.en-***@ocsinventory-ng.org>]" im Auftrag von "Mahmoud Ramadan Ali [***@gmail.com<mailto:***@gmail.com>]
Gesendet: Sonntag, 5. Oktober 2014 18:12
An: ***@ocsinventory-ng.org<mailto:***@ocsinventory-ng.org>
Betreff: Fwd: OCS and OTRS Integration.

---------- Forwarded message ----------
From: Mahmoud Ramadan Ali <***@gmail.com<mailto:***@gmail.com>>
Date: Sun, Oct 5, 2014 at 6:05 PM
Subject: OCS and OTRS Integration.
To: ***@ocsinventory-ng.org<mailto:***@ocsinventory-ng.org>, ***@ocsinventory-ng.org<mailto:***@ocsinventory-ng.org>

Hello everyone.
I'm wondering is there is any way to integrate OCS with OTRS to synchronize the OCS inventory with the OTRS Configuration Management Database dynamically ?
I'm waiting your answer and thanks in advance..



Wolfgang FÃŒrtbauer
Shared Services Manager

[cid:***@01CFE16A.326CAE40]

ASAMER Baustoffe AG
Unterthalhamstr. 2
4694 Ohlsdorf
AUSTRIA
tel +43 50 799 - 2500
fax +43 7612 799 - 92500
mobile +43 664 8332326
email ***@asamer.at<mailto:***@asamer.at>
www.asamer.at<http://www.asamer.at>


This message is confidential. It may not be disclosed to, or used by, anyone other than the addressee. If you receive this message by mistake, please advise the sender.
Firmenbuch: Landesgericht Wels, FN: 407726y, ATU 68646334
Mahmoud Ramadan Ali
2014-10-06 11:46:53 UTC
Permalink
Ok no problem if it will triggered by a cron job...anyway i need that
script so please can you send it to me ASAP ?
Post by Fürtbauer Wolfgang
Mahmoud,
no (unfortunatelly) it’s cron triggered perl script; will need a bit of
time to anonymize it and shall send it then
BR
Ramadan Ali
*Gesendet:* Montag, 6. Oktober 2014 13:05
*Betreff:* Re: OCS and OTRS Integration.
Hello Wolfgan,
I'm asking does the script will automate the synchronaization from OCS to
OTRS CMDB whenever a change occurs ? and do you mind to send me this script
and how to use it and i will be thankful to you...i'm waiting your answer
and thanks in advance...
I'm using OTRS import / export interface and wrote a small script to export data from OCS
BR
Wolfgang
------------------------------
*Gesendet:* Sonntag, 5. Oktober 2014 18:12
*Betreff:* Fwd: OCS and OTRS Integration.
---------- Forwarded message ----------
Date: Sun, Oct 5, 2014 at 6:05 PM
Subject: OCS and OTRS Integration.
Hello everyone.
I'm wondering is there is any way to integrate OCS with OTRS to
synchronize the OCS inventory with the OTRS Configuration Management
Database dynamically ?
I'm waiting your answer and thanks in advance..
Wolfgang FÃŒrtbauer
Shared Services Manager
ASAMER Baustoffe AG
Unterthalhamstr. 2
4694 Ohlsdorf
AUSTRIA
*tel * +43 50 799 - 2500
*fax *+43 7612 799 - 92500
*mobile *+43 664 8332326
*www.asamer.at* <http://www.asamer.at>
This message is confidential. It may not be disclosed to, or used by,
anyone other than the addressee. If you receive this message by mistake,
please advise the sender.
Firmenbuch: Landesgericht Wels, FN: 407726y, ATU 68646334
Fürtbauer Wolfgang
2014-10-06 11:56:06 UTC
Permalink
The attached perl script runs on the OCS machine and creates the CSV files
The attached PDFs are a hardcopy of the OTRS Import / Export definition


Von: developers.en-***@ocsinventory-ng.org [mailto:developers.en-***@ocsinventory-ng.org] Im Auftrag von Mahmoud Ramadan Ali
Gesendet: Montag, 6. Oktober 2014 13:47
An: ***@ocsinventory-ng.org
Betreff: Re: OCS and OTRS Integration.

Ok no problem if it will triggered by a cron job...anyway i need that script so please can you send it to me ASAP ?

On Mon, Oct 6, 2014 at 1:34 PM, FÃŒrtbauer Wolfgang <***@asamer.at<mailto:***@asamer.at>> wrote:
Mahmoud,
no (unfortunatelly) it’s cron triggered perl script; will need a bit of time to anonymize it and shall send it then
BR

Von: developers.en-***@ocsinventory-ng.org<mailto:developers.en-***@ocsinventory-ng.org> [mailto:developers.en-***@ocsinventory-ng.org<mailto:developers.en-***@ocsinventory-ng.org>] Im Auftrag von Mahmoud Ramadan Ali
Gesendet: Montag, 6. Oktober 2014 13:05
An: ***@ocsinventory-ng.org<mailto:***@ocsinventory-ng.org>
Betreff: Re: OCS and OTRS Integration.

Hello Wolfgan,
I'm asking does the script will automate the synchronaization from OCS to OTRS CMDB whenever a change occurs ? and do you mind to send me this script and how to use it and i will be thankful to you...i'm waiting your answer and thanks in advance...

On Mon, Oct 6, 2014 at 6:02 AM, FÃŒrtbauer Wolfgang <***@asamer.at<mailto:***@asamer.at>> wrote:
There is:
I'm using OTRS import / export interface and wrote a small script to export data from OCS
BR
Wolfgang
________________________________
Von: developers.en-***@ocsinventory-ng.org<mailto:developers.en-***@ocsinventory-ng.org> [developers.en-***@ocsinventory-ng.org<mailto:developers.en-***@ocsinventory-ng.org>]" im Auftrag von "Mahmoud Ramadan Ali [***@gmail.com<mailto:***@gmail.com>]
Gesendet: Sonntag, 5. Oktober 2014 18:12
An: ***@ocsinventory-ng.org<mailto:***@ocsinventory-ng.org>
Betreff: Fwd: OCS and OTRS Integration.

---------- Forwarded message ----------
From: Mahmoud Ramadan Ali <***@gmail.com<mailto:***@gmail.com>>
Date: Sun, Oct 5, 2014 at 6:05 PM
Subject: OCS and OTRS Integration.
To: ***@ocsinventory-ng.org<mailto:***@ocsinventory-ng.org>, ***@ocsinventory-ng.org<mailto:***@ocsinventory-ng.org>
Hello everyone.
I'm wondering is there is any way to integrate OCS with OTRS to synchronize the OCS inventory with the OTRS Configuration Management Database dynamically ?
I'm waiting your answer and thanks in advance..



Wolfgang FÃŒrtbauer
Shared Services Manager

[cid:***@01CFE16D.43FC5950]

ASAMER Baustoffe AG
Unterthalhamstr. 2
4694 Ohlsdorf
AUSTRIA
tel +43 50 799 - 2500
fax +43 7612 799 - 92500
mobile +43 664 8332326
email ***@asamer.at<mailto:***@asamer.at>
www.asamer.at<http://www.asamer.at>

This message is confidential. It may not be disclosed to, or used by, anyone other than the addressee. If you receive this message by mistake, please advise the sender.
Firmenbuch: Landesgericht Wels, FN: 407726y, ATU 68646334
Mahmoud Ramadan Ali
2014-10-06 12:05:59 UTC
Permalink
Thanks FÃŒrtbauer....thank you so much..i will try it and if i have a
problem i will contact you...thanks again...
Post by Fürtbauer Wolfgang
The attached perl script runs on the OCS machine and creates the CSV files
The attached PDFs are a hardcopy of the OTRS Import / Export definition
Ramadan Ali
*Gesendet:* Montag, 6. Oktober 2014 13:47
*Betreff:* Re: OCS and OTRS Integration.
Ok no problem if it will triggered by a cron job...anyway i need that
script so please can you send it to me ASAP ?
Mahmoud,
no (unfortunatelly) it’s cron triggered perl script; will need a bit of
time to anonymize it and shall send it then
BR
Ramadan Ali
*Gesendet:* Montag, 6. Oktober 2014 13:05
*Betreff:* Re: OCS and OTRS Integration.
Hello Wolfgan,
I'm asking does the script will automate the synchronaization from OCS to
OTRS CMDB whenever a change occurs ? and do you mind to send me this script
and how to use it and i will be thankful to you...i'm waiting your answer
and thanks in advance...
I'm using OTRS import / export interface and wrote a small script to export data from OCS
BR
Wolfgang
------------------------------
*Gesendet:* Sonntag, 5. Oktober 2014 18:12
*Betreff:* Fwd: OCS and OTRS Integration.
---------- Forwarded message ----------
Date: Sun, Oct 5, 2014 at 6:05 PM
Subject: OCS and OTRS Integration.
Hello everyone.
I'm wondering is there is any way to integrate OCS with OTRS to
synchronize the OCS inventory with the OTRS Configuration Management
Database dynamically ?
I'm waiting your answer and thanks in advance..
Wolfgang FÃŒrtbauer
Shared Services Manager
ASAMER Baustoffe AG
Unterthalhamstr. 2
4694 Ohlsdorf
AUSTRIA
*tel * +43 50 799 - 2500
*fax *+43 7612 799 - 92500
*mobile *+43 664 8332326
*www.asamer.at* <http://www.asamer.at>
This message is confidential. It may not be disclosed to, or used by,
anyone other than the addressee. If you receive this message by mistake,
please advise the sender.
Firmenbuch: Landesgericht Wels, FN: 407726y, ATU 68646334
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